Insurance FAQs

Q: Will my car look the same after its fixed?
Q: Will my rates go up?
Q: Would someone from the body shop be able to give me a ride if I’m in need of one?
Q: What if the car accident was not my fault?
Q: Do you guarantee your auto body repair and collision work?
Q: How will I know if you work with my insurance company? Do you work with all insurance companies?
Q: Do you have a towing service available or are you affiliated with a company I can trust?
Q: Can you match the exact same color of my car?

Q: Will my car look the same after its fixed?
A: Yes, we put all our efforts into repairing your car back to its original condition. Please feel free to discuss your car’s repairs with your estimator.

Q: Will my rates go up?
A: Your insurance company will be able to discuss how or if your rates will be affected. They will be able to answer your questions and concerns.

Q: Would someone from the body shop be able to give me a ride if I’m in need of one?
A: Yes, we offer a pick-up and drop-off service for our customers within a 20 mile radius.

Q: What if the car accident was not my fault?
A: You will need to discuss this with your car insurance company first to shed some light on how to proceed and determine who is at fault.

Q: Do you guarantee your auto body repair and collision work?
A: ABSOLUTELY. We have a coast-to-coast warranty network through CARSTAR.com, so no worries there.

Q: How will I know if you work with my insurance company? Do you work with all insurance companies?
A: We work for you the customer 1st. All insurance is welcomed to assist in getting you back on the road.

Q: Do you have a towing service available or are you affiliated with a company I can trust?
A: We use two local carriers with 24-hour service:

El Norte Tow @(760)741-1931 or Oscar’s Towing @(760)580-6964

Q: Can you match the exact same color of my car?
A: Yes, We Have expert computer aided color-matching tools.

If you have other questions that are not mentioned here, please feel free to address those concerns with your estimator or another one of our body shop employees.